Refund policy

RETURN & EXCHANGE PROCESS FLOW

At Custom Styled Gifts, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as effortless as
possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the
original order date if accompanied by original tags and packaging with a 30% restocking fee removed from the return amount.

If your merchandise has been customized with names for example, we are not able to offer you a refund unless the merchandise was damaged during delivery. No returns or exchanges on Custom Merchandise.

All online order returns, refunds and exchanges must be made through our returns process
through our customer service team via customstyledgifts@gmail.com or you can give us a
call or text us at 501.613.7061

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM
● To begin the returns process, please send an email to our customer service
support team at customstyledgifts@gmail.com with your Name, Order Number,
Picture of the defective product/incorrect item and reason for return/refund.
● As soon as we receive the request, our customer service team will review the
order and will provide feedback within the next 24-48 hours.
● If the order qualifies as approved for return/refund, our team will be sending you
a return label to your email address. Note a 30% restocking fee will be removed from your total     ● Package your return using the return label from our customer service team and
drop off at a UPS facility. You need to use the return label sent by our customer
service team. Do not send returns to the original address.
● You will be notified when your return has been received at our warehouse. Once
received, we can do one of the following options:
● We can refund your original form of payment in 3-5 business days. 30% restocking fee will be deducted.
● We can send a replacement of the order and have it ready with the next 72 hours. 

If your tracking number states your order was delivered, but you claim you did not receive it,
we have to rely on the tracking number. We would require you to provide a claim id from the
local post office and validate it, as soon as the review is complete, we will be sending a
replacement.

We charge a 30% restocking fee for any merchandise that is returned unless that merchandise was damaged in shipping.
Have more questions? Reach out to our Customer Support Team at 501.613.7061 from 8:00am to 6:00pm Central or email customstyledgifts@gmail.com